Privacy Policy for Hava.co

Information We Collect

1. Personal Data

   When you use Hava.co, we may collect and process the following types of personal data:

   • Identity Data: Includes your name, username, email address, and any other information you provide during account registration or profile creation.

   • Contact Data: Includes your postal address, telephone number, and other contact details you provide.

   • Financial Data: Includes payment card details. However, please note that we do not store your payment card details as they are processed directly by our trusted third-party payment providers.

   • Technical Data: Includes your IP address, device information, operating system, browser type, and other technical information about your use of Hava.co.

   • Usage Data: Includes information about your interactions with our website, app, and services, such as pages visited, features used, and time spent on the platform.

   • Marketing and Communications Data: Includes your preferences in receiving marketing communications from us.

   • Health Data: Includes your height, age, weight, health conditions (such as diabetes, high blood pressure, or other metabolic issues), body metrics such as your waist circumference, blood pressure/sugar levels, dietary preferences, health goals, and any specific dietary requirements. This data is used solely to provide personalized meal plans and health recommendations.

2. Tracking and Cookies

   We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior and usage patterns. This helps us improve our services, provide personalized content, and deliver targeted advertisements. You can manage your cookie preferences by adjusting your browser settings. Please refer to our Cookie Policy for more information.

3. Third-Party Tracking

   We may engage third-party service providers to track and analyze user behavior on Hava.co for advertising and service improvement purposes. These providers may use cookies, web beacons, and other tracking technologies to collect data about your interactions with our platform. This data may be used to deliver targeted advertisements based on your interests and preferences. Please refer to the section on "Third-Party Services" for more information.

4. Special Categories of Personal Data

   Other than the limited health data that you voluntarily provide to us in order to customize meals and health recommendations, we do not specifically collect any other special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.

   Please be careful with any personal or sensitive health information you submit or share on our social media platforms or in user-generated content. By submitting such information, you are giving permission to publish the content, process, and store it as needed for that purpose. You can delete your own comments or content at any time, or contact us for assistance.

How We Use Your Information

1. Provision of Services

   We use your personal data to provide you with access to our website, app, and other services. This includes managing your account, processing payments, delivering content, and responding to your inquiries and support requests.

2. Personalization and Improvements

   We may use your information to personalize your experience on Hava.co, such as recommending relevant content and providing customized features. We also analyze user behavior and feedback to improve our services, develop new features, and enhance user satisfaction.

3. Communication and Marketing

   With your consent, we may send you promotional communications about our products, services, and updates. You can opt-out of receiving marketing messages at any time by following the instructions provided in the communications or by contacting us directly.

4. Legal Compliance and Protection

   We may process your personal data to comply with applicable laws, regulations, and legal obligations. We also reserve the right to use your information to protect our rights, property, and safety, as well as the rights, property, and safety of our users and the general public.

Sharing and Disclosure of Information

1. Third-Party Services

   We may share your personal data with trusted third-party service providers who assist us in delivering our services. These providers may include payment processors, hosting providers, analytics providers, advertising partners, and customer support platforms. We ensure that these third parties process your data in accordance with applicable data protection laws and maintain appropriate security measures to protect your information.

2. Consent to share usage data with Apple

   By using the Hava app and making in-app purchases through Apple, you consent to Hava sharing information about your app usage and interaction with purchased content with Apple for the sole purpose of facilitating refund requests. This may include details such as your access to and engagement with features, recommendations, and other subscription-related content you have purchased.

   This data sharing enables Apple to make informed refund decisions in accordance with their own refund policies. Hava only shares this information as required to process refund requests and always in compliance with Apple’s guidelines and applicable privacy regulations.

Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

These measures include encryption, secure servers, access controls, and regular security assessments. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

If you have any concerns about the security of your data, please contact us using the details provided in the Contact Us section below.

Data Retention

1. How Long We Retain Your Data

   We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation with respect to our relationship with you.

2. Determining Retention Periods

   To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

   Details of specific retention periods for different aspects of your personal data are available upon request by contacting us. In some circumstances, we will anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your Rights

1. Right to Request Erasure of Your Personal Data

   You have the right to request the deletion or removal of your personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully, or where we are required to erase your personal data to comply with local law.

   Please note that we may not always be able to comply with your request of erasure for specific legal reasons, which will be notified to you, if applicable, at the time of your request.

2. How to Delete Your Hava Account

   You can delete your Hava account quickly and easily by following these steps:

   1. Head to Settings: Open the Hava app and tap the profile icon in the bottom-right corner. Scroll down and select Settings.
   2. Scroll to the Bottom: Find the Account settings section and tap on Delete account (the red button).
   3. Read the Fine Print: A pop-up will appear reminding you to cancel your subscription separately before deleting your account. If you have an active subscription, tap Cancel subscription and follow the steps to complete that process first.
   4. Seal the Deal: Once your subscription is handled, return to the deletion screen, tap Delete account again, and confirm your decision.
   5. Completion: Your account and data will be permanently deleted.

3. Right to Object to Processing

   You have the right to object to processing of your personal data where we are relying on a legitimate interest (or those of a third party), and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.

Geographic-Specific Privacy Rights

1. European Union (EU) - GDPR Rights

   If you are located in the European Union, you have the following rights under the General Data Protection Regulation (GDPR):

   • Right of Access: You have the right to request copies of your personal data.
   • Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data.
   • Right to Erasure: You have the right to request deletion of your personal data under certain circumstances.
   • Right to Restrict Processing: You have the right to request restriction of processing of your personal data under certain circumstances.
   • Right to Data Portability: You have the right to request transfer of your personal data to another organization or directly to you.
   • Right to Object: You have the right to object to processing of your personal data under certain circumstances.
   • Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

   To exercise any of these rights, please contact us using the details provided in the Contact Us section below.

2. United States - State Privacy Rights

   If you are a resident of certain U.S. states (including California, Virginia, Colorado, and others with comprehensive privacy laws), you may have additional rights:

   • Right to Know: You have the right to know what personal information we collect, use, disclose, and sell about you.
   • Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
   • Right to Opt-Out: You have the right to opt-out of the sale or sharing of your personal information for targeted advertising purposes.
   • Right to Correct: You have the right to request correction of inaccurate personal information.
   • Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.

   To exercise any of these rights, please contact us using the details provided in the Contact Us section below. We will verify your identity before processing your request.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance with your personal data, please contact us:

We will respond to your inquiries and requests within a reasonable timeframe and in accordance with applicable data protection laws.